Terms & Conditions
ARRIVAL INFORMATION
In the event you encounter any change in your travel arrangements (flight delay, cancellation, etc.) please email us at transportation@wildblueventure.com to advise us of your status. We will then arrange for a new pick-up time and possibly avoid additional cost to you.
BAGGAGE
Our fare includes one (1) bag per traveler. Oversized items such as ski/snowboard bags or golf clubs are to be declared at the time of booking.
CHILDREN
Although taxis, shuttle vans and commercial buses are exempt from Colorado’s child passenger safety law, it is always the safest option to use car seats and booster seats, even when in exempt vehicles. Suggestions under Colorado law are for children weighing less than 40 pounds (18 kg) to be in an infant carrier seat; and children weighing between 40 and 80 pounds (18-36 kg) to be in a child safety seat. It is the responsibility of the parent or the guardian of the child to secure the equipment and child in the seat or carrier.
DEPARTURE INFORMATION
On the day of your departure, please have your luggage curbside or in the hotel lobby, available at the scheduled pickup time.
LOST OR DAMAGED ITEMS
Wild Blue Transportation will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents, and in no event shall the company’s liability, therefore, be greater than $250 per piece of luggage or parcel. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours. We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind to its owner must be paid by the owner of the item. Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.
UNRULY PASSENGERS
In order to maintain a safe and comfortable environment, we reserve the right to deny or de-board any person who is under the influence of alcohol or drugs, passengers who do not conduct themselves in a seemly manner, or those suffering from a contagious malady.
ROAD CONDITIONS OR OTHER DELAYS
Wild Blue Transportation will not be held liable for delays caused by an act of God, public enemies, authority of law, quarantine, riots, strikes, inclement weather, accidents, breakdowns, road closures, and other rapidly developing delay causing factors. Departure and or arrival times may be adjusted to facilitate safe travel.
GRATUITIES
Tipping is allowed and appreciated.
PETS
Pets will be permitted if restrained or in a carrier. Pets taking up a seat will be charged the full adult fare. Service dogs are allowed. Wild Blue Transportation will not be responsible or liable for the injury or loss of these animals, nor for any injury caused by the actions of these animals. Please let us know if you will be traveling with a pet when making your reservation as this will allow us to ensure all guests on your shuttle are comfortable with your pet.
FARES
We make every effort to show accurate information on our website. In the event a fare is listed at an incorrect price, or a reservation is made with incorrect prices due to typographical, technical, or computer error, Wild Blue Transportation reserves the right to refuse or cancel & refund any reservations made at the incorrect fare.
LIMITATIONS OF LIABILITY
Wild Blue Transportation will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
CANCELLATION & REFUND POLICY
You can cancel your ride up to 48 hours prior to scheduled pick-up time. You will receive full refund minus 10% service fee. The reservation is fully non-refundable within the 48 hours window period. To cancel a reservation and receive a credit, please send an email to transportation@wildblueventure.com including the name, reservation number, and the reason for cancellation. Additionally, no refunds will be provided for changes to travel plans, such as adjustments in passenger count or changes due to weather, road or traffic conditions, airline rescheduling, and other similar circumstances. Please be aware that the sale of this ticket does not guarantee connections with other travel arrangements, such as air,
1) Non-Eligible Cancellations: No credits will be issued for cancellations received less than 48 hours prior to the scheduled pick-up time.
2) No Refunds for Travel Plan Changes: No refunds will be provided for changes to travel plans, such as adjustments in passenger count or changes due to weather, road or traffic conditions, airline rescheduling, and other similar circumstances.
3) Travel Arrangement Connections: The sale of this ticket does not guarantee connections with other travel arrangements, such as air, bus, or train schedules.
PAYMENTS
Prepayment is required for all reservations We accept Mastercard, Visa, Discover, and American Express.
By acknowledging the terms and conditions stated herein, the customer understands and agrees that the data entered will be collected and used for the purposes of processing and performing the travel services, analysis, communications, marketing, planning and sharing with 3rd party partners.